Jobs

General Manager

The Traveler, Fayetteville NC

Position Overview:

Responsible for overseeing all aspects of restaurant operations, maintaining the highest standards of service, and ensuring the seamless integration of our gunky seasonally-inspired menu with craft beers and cocktails. This position requires a dedicated and visionary leader who is passionate about food, community, and delivering exceptional customer experiences.

Key Responsibilities:

Operational Leadership
- Lead and manage day-to-day restaurant operations, ensuring efficiency and adherence to company standards.
- Collaborate with SPBC management team on staffing, including hiring, training, and scheduling of all Fayetteville employees.
- Implement and maintain restaurant policies, procedures, and safety protocols.
Customer Experience
- Champion a customer-centric approach to service, ensuring satisfaction and loyalty, and embodying the SPBC Service Values.
- Collaborate with other management to maintain high-quality food and beverage offerings in line with our seasonality and sustainability focus.
- Foster and create community engagement with the restaurant.
Financial Management
- Manage budgets, controlling costs while optimizing revenue streams
Menu Innovation
- Collaborate with the culinary team to update menu items that reflect the latest food trends and emphasize seasonality and local ingredients.
- Track and document customer feedback.
- Ensure consistency and quality in service and drink preparation.
Beverage Program
- Support the creation and execution of high-end cocktail menus, focusing on innovation and excellence.
Team Development
- Foster a positive and collaborative work environment, motivating and coaching staff toward a standard of excellence.
- Encourage continuous learning and professional development.
Monitors overall condition of Dining Room, public areas, and outside grounds; ensures that deficiencies are rectified.
Maintains visibility and accessibility to patrons, staff, and vendors; maintains effective communication with all staff to ensure Dining Room is performing at established standards.
Ensures that patrons’ needs are fulfilled and their experience is as pleasurable as possible; responds to patrons’ feedback, including complaints/problems.
Establishes par levels for supplies and equipment; monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment.
Possesses and maintains through understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure Dining Room remains current.
Ensures all operations are in compliance with all legislated health and licensing guidelines; ensures adherence to all health and safety regulations and procedures.
Maintains complete knowledge of and strictly abides by state liquor regulations.
Prepares accurate and timely reports, budgets, and forecasts as required.
Monitors inventory levels and orders supplies as needed.
Handle customer complaints and feedback professionally and efficiently.
Implement marketing and promotional strategies to attract and retain customers.
Maintain positive relationships with vendors and suppliers.
Assists staff with job functions as needed to ensure optimum service to all patrons.
Assists in hiring, trains, supervises, motivates, and develops Dining Room staff; manages schedules and workflow.
Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
Performs other related duties as assigned by SPBC management.

Qualifications:

Proven experience in restaurant management, with a preference for those with experience in high-quality, sustainable, or seasonally-inspired dining establishments.
Strong understanding of food and beverage operations, including knowledge of craft beer and cocktails.
Exceptional leadership, communication, and interpersonal skills.
Financial acumen and the ability to analyze and interpret financial statements.
A passion for sustainability, food trends, and creating memorable dining experiences.
High school diploma or general education degree (GED), five to ten years related experience and/or training, or equivalent combination of education and experience.
Certificates, licenses and registrations required: ServSafe or equivalent food safety certification highly recommended. Cicerone Certification highly recommended.
Computer skills required: Point of Sale (POS) Software and equipment, Internet Software, Microsoft Office.
Other skills required:
- Craft beer industry experience highly recommended.
- Excellent customer service skills
- Good judgement with the ability to make timely and sound decisions
- Professional appearance and demeanor
- Ability to manage priorities and workflow

Benefits:

Competitive salary and potential for advancement.
Employee meal.
Opportunities for growth and skill development.
Health and wellness benefits.

Join Our Team

Southern Pines Brewing Company fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with
requirements of the Americans with Disabilities Act and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a smoke- free workplace.

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